Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In the event that you do not receive your order and can provide proof, a full refund will be issued. If your order does not arrive within the promised delivery time a full refund will be issued. Please allow 5-10 business days of processing plus delivery time.If your item is significantly different from the seller’s product description, you can; A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Faulty products can be returned to us if they have the following types of quality defects: broken glass or container, major difference between the photographed product and the product received. If you experience the above problems, please contact us at customer service.
If items you received are defective, contact us and send relative pictures for checking, once confirmed, we will provide a(n) discount on your next order or partial refund or provide reshipping service if our sales customer service department provides approval after properly evaluating the matter. After receiving a claim an email will be sent to the customer in a receipt that claim was received which may take 48-72 hours. Processing and Reviewing the claim may take up to 7-10 Business days.
Missing or wrongly shipped items:
A partial refund is offered for missing or wrongly shipped items if the mistake is on Queendom Candle Co. Any form of mis-shipment due to fault of company the following procedures will be implemented in order to resolve any issue(s). We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package. Customer must provide proof of shipping label upon sending a claim.
We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact customer service.
If customers need to cancel an order or delete items off or from the order before shipment, please contact our customer service by email prior to shipment (48 Hours) after purchase, please understand once items are shipped no cancellations will be accepted. Once agreed, we will cancel the order or delete required items off the order and give the customer store credit which will be applied to customers account. Customers can go to their accounts to check the balance for future purchase for store credit.
For returned packages, we will notify customers via e-mail once we have returned packages back and directly give the store credit to the customer's account on our site. Customers can reply to us via e-mail to know reshipment or ask for the store credit.
Refund to customer’s card or Paypal account will be processed in 48hrs after customer’s request agreed by our customer service representatives.
If a refund has been authorized next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged and are final sale.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item(s) for the same item, send us an email at email@example.com (Be sure to put Exchange in the subject line) and send your item to: 3651 S. La Brea Ave Suite 1029 Los Angeles, California 90016 after the exchange has been approved. Queendom Candle Co. will not accept any returned merchandise without prior approval.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of claim of return.
To return your product, you should mail your product to: 3651 S. La Brea Ave Suite 1029 Los Angeles, California 90016
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.